The newly available Huawei Mate 10 Pro, for example, isn't compatible with Verizon's CDMA network. While both carriers let you bring your own devices, T-Mobile has an edge here as more unlocked phones are likely to work with the carrier's GSM-based network. However, the camera performed inconsistently, and the design felt pretty cheap. We took a look at the more expensive Revvl and found that it offered good battery life and excellent performance for its price. The carrier also sells its own branded phones, the $150 Revvl and $225 Revvl Plus. T-Mobile might be more appealing to budget-minded phone buyers, with a selection of phones selling for under $200 from LG and Samsung. (The Z2 Force is now available at T-Mobile, though.) It's the only carrier to sell Google's Pixel phones directly (though you can also buy those phones directly from Google), and it also landed the Moto Z2 Force and other modular Moto devices before other carriers did.
Verizon still wins out on the exclusives game, though. Both T-Mobile and Verizon offer the latest flagships from Apple, Samsung and LG, and those phones land on both carriers at the same time. These days, if you want a flagship phone, you're going to find it at most major carriers. The Uncarrier's reps were both friendly and fast when we spoke to them. T-Mobile really shines in how it interacts with customers, whether on the phone or via Twitter or Facebook support accounts. T-Mobile could stand to make its online support a little bit more visible, though we've found the online documentation to be extensive once we've tracked it down.
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We particularly like the online device simulator that Verizon offers, as it can tackle phone-specific questions and save you a support call or online query. Still, we give the nod to Verizon, thanks to a website that's just a little bit easier to navigate. Bottom line: Both Verizon and T-Mobile have consistently earned high marks from us when we've gone undercover to grade their online, phone and social-media support. The previous year, the two providers tied (though they both finished just behind AT&T and Sprint in that round of testing). Verizon and T-Mobile finished one-two in our most recent rankings of wireless carriers' customer-support offerings. No matter which carrier you opt for, you should expect top-notch customer support. Verizon does offer a good 5GB plan to individuals, though. Winner: T-Mobile has the better pricing on plans with fewer restrictions and gotchas. As of this writing, T-Mobile is also offering a 10GB option for $50 a month, with discounts should you need to add more lines. T-Mobile's prepaid pricing is more attractive, though: 4GB of data costs you $45, while 6GB runs $55. Verizon's $55-a-month, 5GB plan for individuals is one of our favorite options.įor prepaid customers, Verizon offers a wider array of options, with four plans starting at 3GB ($40 a month) and ranging up to unlimited data ($80). This can be appealing if you're a single user who doesn't need unlimited data. Verizon still offers tiered data plans, which you won't find at T-Mobile.
It's also worth noting that T-Mobile's pricing includes taxes and fees, so the price you see advertised is the one that will show up on your bill each month. The better Beyond Unlimited plan costs a family of four $200 each month. You'd pay the same for four lines of Go Unlimited at Verizon, though Verizon could slow your data speeds. Even at $80 a month, this T-Mobile plan is still cheaper than the $85 Beyond Unlimited plan at Verizon, which also streams video at HD quality while giving you 15GB of LTE hotspot data.įamilies get a better deal at T-Mobile, where a family of four pays $160 per month for unlimited data.
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If you want HD-quality streaming, you can upgrade to T-Mobile One Plus for an extra $10 per month per line, and you get other extras like 10GB of LTE hotspot data and free Wi-Fi on Gogo-enabled flights. And under the Go Unlimited plan, Verizon reserves the right to slow down your speeds if its network is congested.īoth T-Mobile One and Verizon Go Unlimited restrict video streaming to 480p. It will slow down your data only if you use more than 50GB during a billing period Verizon starts clamping down at 22GB. T-Mobile's plan is less restrictive, too. T-Mobile charges you $70 a month for its T-Mobile One Plan, which is $5 cheaper than the $75-a-month Go Unlimited plan at Verizon. The Uncarrier's lone unlimited plan is cheaper than either unlimited option offered by Verizon.
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